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Service Delivery Manager

Job Title: Service Delivery Manager
Contract Type: Contract
Location: England
Industry:
Salary: Negotiable
Start Date: ASAP
Duration: April 2022
REF: SM/C/SDS_1638466991
Contact Name: Salome Maybanks
Contact Email: salome.maybanks@projectpeople.com
Job Published: about 2 months ago

Job Description

Service Delivery Manager

Contract Opportunity

Home Working (UK Only)

This is a short term contract opportunity working as a Service Delivery Manager on behalf of a leading IT Managed Services Company. Starting ASAP (Dec/Jan) this contract will run until end of March / early April 2022.

This is a home working / remote position.

As Service Delivery Manager, you will report into the Senior Service Delivery Manager and you will be responsible for service delivery and relationship management to help facilitate the hand over and exit.

Your Responsibilities will include :

  • Manages service delivery to the customer in order to deliver contracted service commitments & continual service improvements.
  • Accountable for forecasting and management of the account P&L (orders, revenue & margin), balance sheet, and cash.
  • Proactively manages internal and external suppliers in a service partnership as 'one service team'.

Requirements:

  • Prior experience working as a Service Delivery Manager within IT services
  • Excellent relationship building skills
  • Able to maintain service delivery as per SLAs
  • Ensure customer satisfaction

If you are interested in this contract opportunity please submit your CV on line.

Project People is acting as an Employment Business in relation to this vacancy.