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Service Delivery Manager

Job Title: Service Delivery Manager
Contract Type: Contract
Location: Edinburgh, Scotland
Salary: Daily Rate
Start Date: ASAP
Duration: 6 months +
REF: FJS/LS/ServDelManEd_1549629725
Contact Name: Leanne Summers
Contact Email:
Job Published: 6 months ago

Job Description

Service Delivery Manager - Edinburgh - Contract.

A global IT services company is searching for a Service Delivery Manager to join their team on a contract basis in Edinburgh. The role will involve working with a large banking organisation.


  • Own and lead Service Delivery to contracted service commitments.
  • Engage and drive Capability Units - manage in a service partnership as "one service team".
  • High level of Customer Relationship Management - working in a Collaborative Continuous Delivery Model.
  • Identify and define requirements for new services - ensure professionally introduced and accepted into service.
  • Own and Deliver on Continual Service Improvement Plans.
  • Accountable for Forecasting and Management of P&L.
  • Actively own service risks, control service costs and improve productivity.
  • Manage the service delivery team driving development and effectiveness.

Skills and Experience Required:

  • Proven ability to work directly with the client/business to elicit/document requirements and drive functional vision.
  • Experience with vendor outsourcing models including on-site/offshore resources.
  • Experience turning a business vision into a technology solution utilising existing technologies and shared assets.
  • Experience with process engineering and continuous improvement.
  • Experience with Agile and Waterfall Methodologies.
  • High Level understanding of Software Development Lifecycle.
  • High Level understanding of Testing Methodologies (software and infrastructure).
  • High Level understanding of SharePoint, O365, Team Foundation Server, ASP.Net, Java, HTML, iOS and/or android technologies.
  • High Level understanding of Storage, Network, Virtualisation and Database technologies.
  • High level understanding of solution architecture.

To apply, please send your CV to

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