Service Delivery Manager (IT, Digital & Online)
6 Month Contract - Competitive Daily Rates
I am currently recruiting for an experienced Service Delivery Manager on behalf of a leading Telecommunications company based in Dublin city centre. This will be a 6 month initial contract and will involve some on call work (weekends and nights).
As Service Delivery Manager you will providing service delivery management of the IT, Digital and Online estate. Reporting into the Lead SDM you will be part of an integral team delivering and driving service excellence for the IT, digital and online services provided for both internal and external customers. You will be responsible for managing operational relationships and performance of the partners whilst simultaneously managing expectations of key internal stakeholders in order to deliver results in line with company goals.
As SDM you will need to have strong knowledge of the RAN, Core and IP services along with strong technical knowledge in relation to IT, Digital and online services and infrastructure.
You will be accountable for all aspects of service management with both internal and external partners, driving stability and issue resolution, closely managing major incidents and issues, driving problem management to identify and remove root cause to prevent reoccurrence and future issues. Also you will be required to monitor the overall level of service provided by Managed Service Partner(s) - including service levels, incidents, process and change management, processes, standards and procedures and instigating appropriate actions to address any issues, benchmarking to ensure best in class.
Skills & Experience Required:
- Service Delivery Management experience across IT, Digital and Online services
- Understanding of RAN, IP and Core
- Strong stakeholder management
- Monitoring of service levels, incidents, process and change management, able to set improvement plans
Applicants must be willing to be on call point of contact for Priority 1 & Priority 2 incidents on a rota basis (1 week out of every 4 - Mon - Fri 7am-11pm; Saturday, Sunday & Bank Holidays 9am-11pm.
Please submit your application on line.
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