Service Asset & Configuration Analyst (SACM)

Service Asset & Configuration Analyst (SACM) is urgently required by our Global IT Service Client, for a rolling 3-month contract, to be based in Oxford. To be successful, you will be have previous experience as a Service Asset Support Analyst.

Main responsibilities for this role will be:

• Review and maintain CMDB (Configuration Management Database) to monitor and manage all devices and assets with the force(s) area. Identify best use through auditing of database and hardware, cross-checking of servers for relevant devices (e.g. radio's, laptops, mobile data) to meet auditing requirements.
• Troubleshooting, analysing and resolving issues and trends in liaison with the Service Desk, acting as a point of escalation for any issues that cannot be resolved at 1st point of contact.
• Actively encourage users in making more effective use of ICT assets to enable them to work more efficiently.
• Manage and maintain the life-cycle of devices to include provisioning, repairing and de­commissioning to ensure efficient and effective best use of assets throughout both Forces.
• Create articles for the knowledge database to ensure effective information sharing within the
• Responsible for the authorised issuance, audit and return of assets through the users employment within the two Forces.
• Responsible for managing the requests for loan hardware, including the recall of loaned items, to ensure the hardware items can be tracked and managed.

To be successful, you will have the following experience:

• Previous experience as a Service Asset Support Analyst.
• Good communication skills (written and oral) with a proven customer focussed approach. Must be a team-worker who is flexible and adaptable but can also work with little direct supervision.
• Demonstrable understanding and interest in the function of ICT hardware.
• Good understanding of the principles of an ICT network infrastructure and an understanding of service level agreements.

This is an urgent requirement; please apply as soon as possible if you would like to be considered.

Project People is acting as an Employment Business in relation to this vacancy.