Service Architect - Hampshire - Permanent

Service Architect - Hampshire - Permanent

Leading Managed Services provider require a skilled Service Architect on a permanent basis to join their team in Hampshire and work on a variety of public sector / defence projects.

• A national security clearance is required for this role but candidates not holding this level of clearance will be considered

The role:

• Responsibility of the service design for low, medium or high value / complexity deliveries into live service
• Understand the customer's user base and IT operational structure;
• Development of detailed end-to-end service designs:-
• Develop and contribute towards the contractual obligations (SLAs and KPIs) and additionally any underpinning contracts;
• Impact Assessment (IA) of current operating and governance models against scope of work;
• Identification of transition operating model where required;
• Design of future operating and governance models;
• Define, agree and implement pricing for service catalogue;
• Development and progression of the operational support requirements and service acceptance criteria.
• Responsible for the revision of the run cost elements of the cost model where required;
• Identification and management of service management RAID items including exclusions, constraints and single points of failures (SPOFs);
• Identification and input into general RAID items including exclusions, constraints and single points of failures (SPOFs);
• Creation of processes and associated artefacts.

The skillset:

• Detailed knowledge of service management concepts and techniques;
• A strong operational understanding of service supply chains;
• Experience of service operating model design for major IT systems;
• The ability to write coherent, concise, and readable technical service documentation;
• Experience of working to tight timescales within a high energy team environment;
• Ability to lead both virtual and co-located teams;
• Ability to influence senior stakeholders both internally and externally with varying objectives.
• Client-facing skills at senior-level discussion, with the ability to communicate ideas and thoughts to senior executives;
• Negotiating, bringing consensus, with substantial experience of running workshops;
• Commercially astute - working knowledge of the contractual obligations and associated constraints;

• A national security clearance is required for this role but candidates not holding this level of clearance will be considered

Please apply via this site in the first instance or send a CV with covering note to Fred.Cope@Projectpeople.com

Project People is acting as an Employment Agency in relation to this vacancy.