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Service Architect - Hampshire - Permanent

Job Title: Service Architect - Hampshire - Permanent
Contract Type: Permanent
Location: Hampshire, England
Industry:
Salary: Negotiable
Start Date: ASAP
REF: PP/P/SCSA/FC_1607620484
Contact Name: Fred Cope
Contact Email: fred.cope@projectpeople.com
Job Published: 8 months ago

Job Description

Service Architect - Hampshire - Permanent

Leading Managed Services provider require a skilled Service Architect on a permanent basis to join their team in Hampshire and work on a variety of public sector / defence projects.

  • A national security clearance is required for this role but candidates not holding this level of clearance will be considered

The role:

  • Responsibility of the service design for low, medium or high value / complexity deliveries into live service
  • Understand the customer's user base and IT operational structure;
  • Development of detailed end-to-end service designs:-
  • Develop and contribute towards the contractual obligations (SLAs and KPIs) and additionally any underpinning contracts;
  • Impact Assessment (IA) of current operating and governance models against scope of work;
  • Identification of transition operating model where required;
  • Design of future operating and governance models;
  • Define, agree and implement pricing for service catalogue;
  • Development and progression of the operational support requirements and service acceptance criteria.
  • Responsible for the revision of the run cost elements of the cost model where required;
  • Identification and management of service management RAID items including exclusions, constraints and single points of failures (SPOFs);
  • Identification and input into general RAID items including exclusions, constraints and single points of failures (SPOFs);
  • Creation of processes and associated artefacts.

The skillset:

  • Detailed knowledge of service management concepts and techniques;
  • A strong operational understanding of service supply chains;
  • Experience of service operating model design for major IT systems;
  • The ability to write coherent, concise, and readable technical service documentation;
  • Experience of working to tight timescales within a high energy team environment;
  • Ability to lead both virtual and co-located teams;
  • Ability to influence senior stakeholders both internally and externally with varying objectives.
  • Client-facing skills at senior-level discussion, with the ability to communicate ideas and thoughts to senior executives;
  • Negotiating, bringing consensus, with substantial experience of running workshops;
  • Commercially astute - working knowledge of the contractual obligations and associated constraints;

  • A national security clearance is required for this role but candidates not holding this level of clearance will be considered

Please apply via this site in the first instance or send a CV with covering note to Fred.Cope@Projectpeople.com

Project People is acting as an Employment Agency in relation to this vacancy.