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Service Architect

Job Title: Service Architect
Contract Type: Contract
Location: Basingstoke, Hampshire
Industry:
Salary: Negotiable
REF: 21000DG9_1652968329
Contact Name: Amber Lowman
Contact Email: Amber.Lowman@projectpeople.com
Job Published: about 1 month ago

Job Description

Service Architect

Basingstoke / Bracknell

*clearance is required for this role but candidates not holding this level of clearance will be considered*

We are looking for an innovative Service Architect with significant service architecture experience and the ability to identify, justify and document appropriate end-to-end service designs required by customers.

Are you a Service Architect who is able to demonstrate knowledge and experience (typically 5 years or more, service architecture / management experience), in the following areas:-

  • Responsibility of the service design for low, medium or high value / complexity deliveries into live service:-
    *Understand the customer's user base and IT operational structure;
    *Development of detailed end-to-end service designs:-
    *Develop and contribute towards the contractual obligations (SLAs and KPIs) and additionally any underpinning contracts;
    *Impact Assessment (IA) of current operating and governance models against scope of work;
    *Identification of transition operating model where required;
    *Design of future operating and governance models;
    *Define, agree and implement pricing for service catalogue;
    *Identify test requirements to feed into overall test plan;
    *Identify and develop on-going support requirements;
    *Development and progression of the operational support requirements and service acceptance criteria.
    *Responsible for the revision of the run cost elements of the cost model where required;
    *Identification and management of service management RAID items including exclusions, constraints and single points of failures (SPOFs);
    *Identification and input into general RAID items including exclusions, constraints and single points of failures (SPOFs);
    *Definition of early life support requirements;
    *Specification and delivery of SA artefacts.
    *Process and service tooling design and integration requirements:-
    *IA of existing processes against client's process requirements;
    *Creation of processes and associated artefacts.
    *Writing service documentation as required by the delivery teams for use by operations;
    *Able to facilitate service readiness activities, to ensure a smooth transition;
    *Responsibility and oversight of staff implementing service related artefacts;
    *Work in conjunction with the overall solution owner; ability to influence the overall solution design that ensures service stability and efficiency.

Please apply via this site in the first instance, or send a CV with a covering note to Amber.Lowman@projectpeople.com

Project People is acting as an Employment Business in relation to this vacancy

Project People is acting as an Employment Business in relation to this vacancy.