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Senior Service Delivery Manager

Job Title: Senior Service Delivery Manager
Contract Type: Contract
Location: Berkshire, England
Industry:
Salary: Competitive
Start Date: ASAP
Duration: 6 months
REF: PP/ND/SSDM_1529921237
Contact Name: Nicola Dickson
Contact Email: nicola.dickson@projectpeople.com
Job Published: 3 months ago

Job Description

We are working on behalf of a forward thinking, innovate, fast paced organisation, who are currently going through a period of change and therefore seeking a Senior Service Delivery Manager to oversee the transformation.

Your responsibilities:

  • Management of the Service Delivery team (x5 service delivery managers)
  • Creating and maintaining strong operational relationships with managed service providers and other key stakeholders
  • Supporting the business throughout its transformational activities - acting as a liaison within the business to achieve mutually beneficial outcomes
  • Maintaining a proactive approach to operational and service issues, ensuring KPIs and SLAs are met
  • Being an advocate for the customer in various forums including service reviews and user experience meetings
  • Managing service issues by understanding impact and prioritising accordingly with key stakeholders
  • Developing initiatives to provide continual service improvement, process adherence and enhancement, plus driving efficiency of service
  • Producing reports and communications to provide insight on the key highlights, lowlights, issues and risks
  • Attending and contributing to various Monthly Operational Review meetings
  • Ensuring operational stability when new services are launched
  • Representing the customer in various decision making forums
  • Working closely with the rest of the Service Delivery team to ensure that service capabilities are consistent and aligned to overall Service Management delivery strategy

Your Skills:

  • Proven ability in a customer facing Service Delivery or Service Management role
  • Working in service and operational environments alongside other technical, operational and service teams
  • Demonstrable experience of performing an ITIL aligned Service Delivery Management role within IT/Network operations
  • People management and leadership
  • Building relationships and managing suppliers
  • Production of stakeholder documentation including monthly service level reports
  • Experience of identifying scope for improvement, process reviews and developing & implementing new processes
  • Commitment to service excellence and customer experience
  • Prioritisation and decision making skills
  • ITIL qualified
  • Working in large corporate multi-site environments

If this role is of interest, please send your CV to nicola.dickson@projectpeople.com

Project People is acting as an Employment Business in relation to this vacancy.