SENIOR SERVICE ARCHITECT - TELECOMS / ITIL STRATEGY

Role

Reporting into the Head of RAN Operations you will be responsible for defining the RAN Service Management Operations framework for current and future RAN technologies.

You will be part of a team accountable for;

• Ensuring our RAN technology strategies are customer focused and driving the right operational outcomes for our customers through effective:
  • Service Design
  • Configuration Management - central to all RAN, IT & Network delivery and operation
  • Automation
  • Process development requirements and outcomes
• Developing a scalable RAN Operation to accommodate future business requirements - aligned to business strategies over the next 5 years.
• Reviewing capabilities of suppliers to meet the technology vision and making decisions on which suppliers are most suitable to deliver of the Operational outcomes
• Support both growth of the business and the enhanced customer experience needed across all services

Must Have:

• Familiar with best practice Service Management frameworks and security controls (eg. ITIL, ISO27001)
• Demonstrable understanding of Operational process and utilisation of OSS to achieve effective end to end Service Management Design.
• Relevant experience of RFQ, RFP evaluation and contract definition in Service Management
• Experience of Service Design in RAN Network technologies e.g. the management of RAN and Transmission Networks utilising OSS capabilities
• Proven track record in defining services to run, operate and change in a complex multi-sourced Managed Service environment Stakeholder management at 'C' level

Nice to Have:

• Educated to degree level. (Science preferable)
• ITIL certified (Expert preferable)
• Digital ways of working and how this can benefit RAN Operations

Project People is acting as an Employment Business in relation to this vacancy.