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Second Line Support Analyst (Windows 10, MS Office)

Job Title: Second Line Support Analyst (Windows 10, MS Office)
Contract Type: Contract
Location: Edinburgh, Scotland
Industry:
Salary: Negotiable
Start Date: asap
Duration: 6 months
REF: x/eg/2ndbranch_1495625824
Contact Name: Elizabeth Gilpin
Contact Email: elizabeth.gilpin@projectpeople.com
Job Published: 30 days ago

Job Description

2nd Line Support (Windows 10, MS Office 2010). Edinburgh.

2nd Line Support engineers required to work on a contract basis for a role based in Edinburgh

Investigation and diagnosis of issues:

  • applying known fixes
  • resolution or escalation of incidents
  • Tracking SLA expiry
  • Telephone contact with end users.

The successful candidates will have:

  • Experience working in financial services
  • Windows 10 platform knowledge
  • 2nd level support experience
  • Microsoft office 2010 experience
  • Citrix
  • Understanding of ITIL processes

Please apply to elizabeth.gilpin@projectpeople.com

Project People is acting as an Employment Business in relation to this vacancy.