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SC Cleared Technical Service Specialist / Support Engineer

Job Title: SC Cleared Technical Service Specialist / Support Engineer
Contract Type: Contract
Location: Solihull, West Midlands
Industry:
Salary: Daily Rate
Start Date: ASAP
Duration: 6 Months
REF: FJS/LS/TSSsol_1496908359
Contact Name: Leanne Summers
Contact Email: leanne.summers@projectpeople.com
Job Published: 2 months ago

Job Description

SC Cleared Technical Service Specialist / Support Engineer - Contract - Solihull, West Midlands.

A global IT services company is searching for an SC Cleared Technical Service Specialist / Support Engineer to join their team in Solihull. The role will involve working for a major government department so candidates will require SC clearance.

Role:

Providing End User Device, Blackberry and O365 Support for approximately 75000 users.
2nd line support for traditional and virtualised desktop technologies.
Working with other capability units and 3rd parties to achieve resolution.
Provision of knowledge management articles to support service improvement and FTF.
Importing application packages into SCCM.
Investigation into SCCM deployment issues.
Updating of Incident Management system.
Service reporting for remote desktop support.
Rebuild of individual devices as part of incident resolution.
Remote deployment of OS security updates, software patches and service packs.
Identify and facilitate continuous service improvement of day to day delivery.

Essential Skills:
Microsoft Office Applications.
SCCM 2012.
Windows 7 or 10 experience.
SC Clearance or ability to obtain.

Useful Skills:
BES 10 or 12 experience.
O365 Experience.
App-v.
Citrix/VDI.
understanding of Sense and respond and ITIL processes.

Project People is acting as an Employment Business in relation to this vacancy.