SC Cleared Desktop support (2nd Line- SCCM, O365, Windows7/10)

SC Cleared* 2nd Line Desktop Support/Technical Support Engineer/Deskside Engineer/Service Desk Engineer (O365, SCCM, Blackberry, BES, App-v, Citrix, VDI) is urgently required by our Global Defence and IT Services Company for an initial 6 months rolling contract, to be based in either Manchester, Greater Manchester; Wakefield, West Yorkshire; Solihull, West Midlands.

Responsibilities and Skills

• Providing End User Device, Blackberry and O365 Support for approximately 75000 users.
• 2nd line support desktop support
• Working with Other capability units and 3rd parties to achieve resolution.
• Supporting Blackberry 3rd line and O365 solutions.
• Provision of knowledge management articles to support service improvement.
• Importing application packages into SCCM.
• Investigation into SCCM deployment issues.
• Service reporting for remote desktop support.
• Rebuild of individual devices as part of incident resolution.
• Remote deployment of OS security updates, software patches and service packs.
• Identify and facilitate continuous service improvement of day to day delivery.
• Microsoft Office Applications
• SCCM 2012
• Windows 7 or 10 experience.
• BES 10 or 12 experience.
• O365 Experience.
• App-v.
• Citrix/VDI.
• Understanding of Sense and respond and ITIL processes
• Take ownership of Incidents problems and Changes to see them through to completion

* The successful candidate must be willing to undergo SC Clearance prior to commencement of the contract.

Please apply to elizabeth.gilpin@projectpeople.com

Project People is acting as an Employment Business in relation to this vacancy.