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Revenue Assurance Team Lead

Job Title: Revenue Assurance Team Lead
Contract Type: Contract
Location: Berkshire, England
Salary: Negotiable
Start Date: ASAP
REF: PP/AA/C/REV_1497890297
Contact Name: Ashley Amakoh
Contact Email:
Job Published: about 1 year ago

Job Description

Revenue Assurance Team Lead


Based in Berkshire

We have an exciting opening within a major telco client that is looking for a Revenue Assurance Team Lead on a long term contract.

This role sits in Business Operations, heading up the Rating Assurance Team which will consist of 3 or 4 direct reports. This person's role is to be responsible for ensuring robust controls are in place to produce accurate charging and in the event of incorrect charging to identify/rectify this as soon as possible with minimal impact to the customer.

What will this position involve?

  • Team & People Management: Responsibility for managing direct reports, and for managing individual and team performance. Responsibility for defining and agreeing individual and team objectives, and for individual development.
  • Rating Assurance Subject Matter Expert: Act as a Rating Assurance Subject Matter Expert on business projects and initiatives that could impact Revenue Assurance.
  • Rating Assurance: Manage and own operational processes for providing assurance for rating and billing accuracy, including processes for national and international charges.
  • Suspense: Manage the billing and mediation reporting and ensure level are driven down.
  • Billing Incident Management: Manage any issue that potentially impacts customers through the Billing Incident process; from identification through to quantification through to resolution.
  • Operational Controls: To operate Rating Assurance controls across the team, and also to manage operational controls performed by outsourced partners and suppliers.
  • Billing Subject Matter Expert: Act as a billing Subject Matter Expert on business projects and initiatives that could impact the billing accuracy.
  • Bill Verification: Manage the process to manual check a sample of bills, which is currently done by a separate team in the India Contact Centre organisation.
  • Reporting: Production of reporting for key KPIs and activities.
  • Implementation: Working with implementation managers to ensure successful delivery of new projects into the assurance team.

Our client is looking for a high calibre Team Lead with experience in the Rating/Revenue/Billing Assurance area, with the following background and experience:

  • Knowledge and experience of Rating Assurance, covering key principles related to controls for network components, IT systems, business processes and financial performance and reporting.
  • An ability to liaise with the business on issues concerning rating assurance.
  • An inquisitive and analytical mind, i.e. be someone driven by "what if" scenarios that inform direction and decisions.
  • Experience of Rating issues trouble shooting
  • A sound understanding of the technical infrastructure within a telecoms company ideally, including network components, billing, mediation, CRM, and provisioning.
  • An ability to set direction, effectively organise, motivate, lead and manage a team of people.
  • Experience of working under pressures to tight deadlines.
  • Influences and engages within and beyond the team.
  • Fosters collaboration within the team and builds links beyond it.
  • Actively builds own and others' customer understanding.
  • Identifies key priorities and holds self and others accountable for delivery.
  • Makes a positive impact on business performance.
  • Open to change; constantly seeking to improve self, others and processes.

If you would like to apply for the role, please submit your CV through to

Project People is acting as an Employment Business in relation to this vacancy.