Resource Planning Manager (Oxford OR London)

Resource Planning Manager

Oxford OR London (Permanent)

The Company:

A high-end, luxury travel company set in the heart of the Oxfordshire countryside. Due to company, expansion, they have created a brand new role for a Resource Planning Manager to join their team on a permanent basis. This role can be based out of their offices in Oxfordshire or London.

Job Scope:

The role has 3 key areas of focus requiring the role holder to have a: -

• 12 months-out view - Ensuring that overall capacity supports the business plan, considering attrition and recruitment lead-times
• 3 months-out view - Ensuring recommendations for actions to deal with deviation from the business plans are made in time for implementation
• 1-2 weeks-out view - Ensuring that the available capacity is optimised to service the expected business volumes in the immediate future

Responsibilities:

Capacity (Overall Planning) Ensure that overall capacity is capable of delivering and supporting the expected volumes of enquiries, quotes, and bookings within the business plan

• Ensure the calendarised shrinkages are accurate and achievable
• Establish and review booking activity transaction times, highlighting difference between programmes to assist with target setting
• Ensure that attrition and replacement lead times are accurately forecast

Capacity (Ongoing Management) Provide the framework, guidance, and support to ensure that the existing capacity is being used to best effect

• Impact assessment and guidance to aid decision-making by HoP/PM on the capacity impact of proposed marketing activity
• Responsible for compilation of shrinkages (sickness, training, etc) across all programmes; providing timely and immediate reporting to HoSS and management (including improvement recommendations)

Capacity (Impact on Process Improvement) Ensure that best practice for utilising capacity is identified and the impact of changes assessed before implementation

• Through continuous measurement of changes in booking activity times provide recommendations for optimisation across all programmes
• Key point of contact with Operations and IT for new change initiatives - Ensuring that full capacity impact assessment and testing completed before system changes are introduced

Experience Required:

• Demonstrable experience of working in a matrix global arena
• Adept with interpretation and preparation of complex and varied data - particularly spreadsheet-based
• Active listener, to interpret business requirements and understand concerns (technical and business)

Person Specification / Key Competencies:

• Preparation and Planning
• Influencing
• Information Sharing
• Team Working - multi-site
• Results Orientation - the initiative to take ownership when others don't/can't

Project People is acting as an Employment Agency in relation to this vacancy.