Connecting to LinkedIn...

Reporting Manager

Job Title: Reporting Manager
Contract Type: Contract
Location: Reading, Berkshire
Industry:
Salary: Negotiable
Start Date: ASAP
Duration: until December
REF: rs-rm_1528995379
Contact Name: Racquel Smith
Contact Email: Racquel.Smith@projectpeople.com
Job Published: 6 months ago

Job Description

Job Role

Based in the Reading area and reporting to the Service Manager you will responsible for the Report Management function of a Mobile Circuit & Packet Core Network alongside a BSS ICT system to achieve the agreed contract service levels

Duties

  • Establishing the Report management regime and governance for the contract
  • Support the recruitment of the Service Management team (Including producing job specifications and interviewing /selecting staff).
  • Build and develop the ongoing service relationship with the customer
  • Responsible for the Report Management process, procedure and delivery
  • Be accountable for overall Report Management satisfaction and service delivery to contractual SLAs and KPIs.
  • Leverage expertise and resources from the relevant Managed Services departments (including Operational Support, Engineering Solutions, Transformation, Change, Release, Problem & Configuration) to deliver a consistent experience and excellent service
  • Co-ordinates and sets periodic requirements, objectives and targets for Report Management, underpinning technical services in line with evolving business needs
  • Ensure business objectives are achieved through proactive and diligent management of Reports to successful conclusion and delivering an excellent customer experience
  • Establish and maintain timely communications with all Report stakeholders
  • Conducts holistic Report management reviews with customers, covering full suite of relevant services
  • Continually evolves the Report management discipline in line with recognized industry best practices and specific MSUP
  • Educates the wider business on Report Management processes and its benefits, driving compliance with the processes by all
  • Responsible for the Report Management SLA's, identify and implement corrective actions as required.
  • Drive month on month continuous improvements in service quality across the Report Management function by establishing a Continual Service Improvement process and relevant governance
  • Maintain a detailed understanding of how the company & 3rd party activities work relating to Report Management.
  • Drive third party vendor management with regards Report Management

Requirements

  • Experience of large and complex service management contracts.
  • Proven expertise in leading service and process improvement activities within a complex service delivery environment.
  • Experience of working across a complex, matrix organization with an ability to develop forward plans and continuously achieve high performance
  • Experience of working with / leveraging / managing globally distributed service delivery teams (onshore & offshore)
  • Successful and developing and managing relationships at all level organizational levels.
  • Good understanding of Service Management/Report Management principles and Service Level metrics.
  • Able to win the trust of customers in challenging and changing circumstances.
  • Experience of management of third party relationships.
  • Aware of the importance of culture as an intrinsic part of the success of the organization

Project People is acting as an Employment Business in relation to this vacancy.