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Quality Assurer

Job Title: Quality Assurer
Contract Type: Permanent
Location: Glasgow, Scotland
Industry:
Salary: Negotiable
Start Date: ASAP
REF: PP/QA/P/CL_1495813138
Contact Name: Clara Lauer
Contact Email: clara.lauer@projectpeople.com
Job Published: 27 days ago

Job Description

Quality Assurer - Glasgow

Quality Assurer - Glasgow

Exciting new opportunity for analytical and customer service oriented Quality Assurers to join a leading telecommunications company in Glasgow.

This role offers the opportunity to progress within a well known blue chip company and could involve occasional travel.

Your duties would include:

  • Working closely with the Channels and Channel Partners to drive advisor, customer experience and compliance adherence to quality standards
  • Capturing insight through call listening, chat/email reading, customer survey analysis and feeding this back to the Partners for performance improvement
  • Being responsible for aligning/sharing insight in a multichannel environment
  • Converting observations into meaningful insight and leading/supporting experience improvement projects for your respective areas
  • Liaising with Business stakeholders to ensure people, policy and process capability gaps are understood & improvement recommendations made
  • Ensuring any non-performance is backed by necessary action plans and this is tracked and maintained

Please note due to the high volume of applications we receive it is unfortunately not always possible to respond to every application.

Project People is acting as an Employment Agency in relation to this vacancy.