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Process and Workflows Analyst

Job Title: Process and Workflows Analyst
Contract Type: Contract
Location: Reading, Berkshire
Salary: competitive market rate
Start Date: ASAP
REF: LZ-HW-2018-10-12-01_1539358574
Contact Name: Lin Zhang
Contact Email:
Job Published: 9 months ago

Job Description

Process and Workflows Analyst

Our client is a leading global information and communications technology (ICT) solutions provider. Through their dedication to customer-centric innovation and strong partnerships, they have established end-to-end advantages in telecom networks, devices and cloud computing. Their products and solutions have been deployed in over 140 countries, serving more than one third of the world's population


  • Support the Process and Workflows management regime and governance for the term of the contract
  • Build and develop the ongoing Process and Workflows relationship with the customer
  • Shared responsibility for Process and Workflows discovery, design, implementation, testing and delivery
  • Identify process improvements to the Process and Workflows processes, procedures and tools ensuring alignment with best practices and leveraging of tools to automate/streamline routine/repeat requests
  • Ensuring overall Process and Workflows Management satisfaction and service delivery to contractual SLAs and KPIs.
  • Leverage expertise and resources from the relevant Managed Services departments (including Operational Support, Engineering Solutions, Transformation, Problem, Release and Configuration) to deliver a consistent experience and excellent service
  • Co-ordinates and sets periodic requirements, objectives and targets setting for Process and Workflows Management.
  • Ensure business objectives are achieved through proactive and diligent management of Process and Workflows to successful conclusion
  • Establish and maintain timely communications with all Process and Workflows stakeholders to ensure they are fully informed
  • Conducts holistic Process and Workflows reviews with customers
  • Support the evolution of an effective and agile and cohesive Process and Workflows Management process in line with Huawei MSUP suite.
  • Support all Process and Workflows Management activities, including: approval of minor Process and Workflows, impact assessment, production of management information / KPI's, / Request For Process and Workflows (RFCs) /Process and Workflows schedule; process documentation
  • Drive Process and Workflows process compliance via training, education, KPIs, policies, etc.
  • Collaborate with Incident Mgt and Problem Mgt disciplines to investigate and mitigate against Process and Workflows related incidents
  • Ensure business objectives are achieved through proactive and diligent management of Process and Workflows to successful introduction into the live environment, whilst protecting customer experience
  • Continually evolves the Process and Workflows management discipline in line with recognized industry best practices and Huawei specific MSUP
  • Educates the wider business on Process and Workflows Management processes and benefits, driving compliance with the processes by all
  • Supports the Process and Workflows Management SLA's identify and implement corrective actions as required.
  • Drive year on year continuous improvements in service quality across Process and Workflows Management by establishing a Continual Service Improvement process and relevant governance
  • Support continuous improvement of Process and Workflows processes ensuring close interlock and alignment with customer processes.
  • Maintain a detailed understanding of how Huawei & 3rd party activities work relating to Process and Workflows Management.
  • Drive third party vendor management with regards Process and Workflows Management


Skill Requirement:

  • Bachelor's degree in technical field, or equivalent experience.
  • More than 5 years of working experiences in IT or Telecommunications field as process architect
  • Experience in delivering successful processes in large customers
  • ITIL / eTom knowledge and certification is preferable
  • Fluency in English (written and verbal)

Understands the Importance of Culture in a successful organization.

If you are interested in applying, please call Lin, 0118 928 5550 or send your latest CV to

Project People is acting as an Employment Business in relation to this vacancy.