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Process and Workflows Analyst

Job Title: Process and Workflows Analyst
Contract Type: Contract
Location: Reading, Berkshire
Industry:
Salary: competitive market rate
Start Date: ASAP
REF: LZ-HW-2018-10-12-01_1539358574
Contact Name: Lin Zhang
Contact Email: lin.zhang@projectpeople.com
Job Published: 2 months ago

Job Description

Process and Workflows Analyst

Our client is a leading global information and communications technology (ICT) solutions provider. Through their dedication to customer-centric innovation and strong partnerships, they have established end-to-end advantages in telecom networks, devices and cloud computing. Their products and solutions have been deployed in over 140 countries, serving more than one third of the world's population

Responsibility:

  • Support the Process and Workflows management regime and governance for the term of the contract
  • Build and develop the ongoing Process and Workflows relationship with the customer
  • Shared responsibility for Process and Workflows discovery, design, implementation, testing and delivery
  • Identify process improvements to the Process and Workflows processes, procedures and tools ensuring alignment with best practices and leveraging of tools to automate/streamline routine/repeat requests
  • Ensuring overall Process and Workflows Management satisfaction and service delivery to contractual SLAs and KPIs.
  • Leverage expertise and resources from the relevant Managed Services departments (including Operational Support, Engineering Solutions, Transformation, Problem, Release and Configuration) to deliver a consistent experience and excellent service
  • Co-ordinates and sets periodic requirements, objectives and targets setting for Process and Workflows Management.
  • Ensure business objectives are achieved through proactive and diligent management of Process and Workflows to successful conclusion
  • Establish and maintain timely communications with all Process and Workflows stakeholders to ensure they are fully informed
  • Conducts holistic Process and Workflows reviews with customers
  • Support the evolution of an effective and agile and cohesive Process and Workflows Management process in line with Huawei MSUP suite.
  • Support all Process and Workflows Management activities, including: approval of minor Process and Workflows, impact assessment, production of management information / KPI's, / Request For Process and Workflows (RFCs) /Process and Workflows schedule; process documentation
  • Drive Process and Workflows process compliance via training, education, KPIs, policies, etc.
  • Collaborate with Incident Mgt and Problem Mgt disciplines to investigate and mitigate against Process and Workflows related incidents
  • Ensure business objectives are achieved through proactive and diligent management of Process and Workflows to successful introduction into the live environment, whilst protecting customer experience
  • Continually evolves the Process and Workflows management discipline in line with recognized industry best practices and Huawei specific MSUP
  • Educates the wider business on Process and Workflows Management processes and benefits, driving compliance with the processes by all
  • Supports the Process and Workflows Management SLA's identify and implement corrective actions as required.
  • Drive year on year continuous improvements in service quality across Process and Workflows Management by establishing a Continual Service Improvement process and relevant governance
  • Support continuous improvement of Process and Workflows processes ensuring close interlock and alignment with customer processes.
  • Maintain a detailed understanding of how Huawei & 3rd party activities work relating to Process and Workflows Management.
  • Drive third party vendor management with regards Process and Workflows Management

Qualification:

Skill Requirement:

  • Bachelor's degree in technical field, or equivalent experience.
  • More than 5 years of working experiences in IT or Telecommunications field as process architect
  • Experience in delivering successful processes in large customers
  • ITIL / eTom knowledge and certification is preferable
  • Fluency in English (written and verbal)

Understands the Importance of Culture in a successful organization.

If you are interested in applying, please call Lin, 0118 928 5550 or send your latest CV to lin.zhang@projectpeople.com

Project People is acting as an Employment Business in relation to this vacancy.