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Process and Continual Improvement Analyst - Six Sigma / ITIL

Job Title: Process and Continual Improvement Analyst - Six Sigma / ITIL
Contract Type: Permanent
Location: High Wycombe, Buckinghamshire
Industry:
Salary: Negotiable
Start Date: ASAP
REF: PP/PCIA/P/RG_1515066994
Contact Name: Richard Gallagher
Contact Email: richard.gallagher@projectpeople.com
Job Published: 5 months ago

Job Description

Process and Continual Improvement Analyst - Six Sigma / ITIL

Recruiting immediately and on a permanent basis, for a fantastic client near High Wycombe. Our client is looking for someone keen to start making the next steps in their career and in return can offer a competitive salary and benefits package.

Job Summary

You will be making a critical contribution to the on-going success of our clients process function, specifically within the Services department. You will be responsible for facilitating business change through service improvement and service onboarding activities.


Responsibilities

  • Facilitation of process focussed workshops at various levels (0 to 5)
  • Documentation of existing Services processes
  • Support and embed 3Cs CI methodology
  • Collaborating with management teams to help identify and implement Service improvement initiatives
  • Supporting on-boarding of new services or service changes by ensuring that all processes are documented, agreed, followed and change managed
  • Facilitation of Process Reviews spanning a number of departments including Sales, Operations, Billing and Systems Operations

Skills & Experience

Required

  • Strong background demonstrable expertise in a Process Analyst/CI/Business Analyst Role
  • Excellent communication skills
  • Analytical thinker with a proven track record of documenting processes at all levels
  • Strong process modelling techniques
  • Six Sigma (green belt minimum)
  • Facilitation & presence - chair and direct workshop sessions, clear and articulate communicator

Desirable

  • ITIL foundation
  • Prince 2 Practitioner or Scrum Master
  • BCS Business Analysis
  • Accustomed to working in / with an ITIL driven Managed Services business

In order to be considered for the opportunity, please email your most recent CV to Richard.Gallagher@projectpeople.com and your application will be considered.

Project People is acting as an Employment Agency in relation to this vacancy.