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Process and Continual Improvement Analyst - Six Sigma / ITIL

Job Title: Process and Continual Improvement Analyst - Six Sigma / ITIL
Contract Type: Permanent
Location: High Wycombe, Buckinghamshire
Salary: Negotiable
Start Date: ASAP
REF: PP/PCIA/P/RG_1515066994
Contact Name: Richard Gallagher
Contact Email:
Job Published: 12 months ago

Job Description

Process and Continual Improvement Analyst - Six Sigma / ITIL

Recruiting immediately and on a permanent basis, for a fantastic client near High Wycombe. Our client is looking for someone keen to start making the next steps in their career and in return can offer a competitive salary and benefits package.

Job Summary

You will be making a critical contribution to the on-going success of our clients process function, specifically within the Services department. You will be responsible for facilitating business change through service improvement and service onboarding activities.


  • Facilitation of process focussed workshops at various levels (0 to 5)
  • Documentation of existing Services processes
  • Support and embed 3Cs CI methodology
  • Collaborating with management teams to help identify and implement Service improvement initiatives
  • Supporting on-boarding of new services or service changes by ensuring that all processes are documented, agreed, followed and change managed
  • Facilitation of Process Reviews spanning a number of departments including Sales, Operations, Billing and Systems Operations

Skills & Experience


  • Strong background demonstrable expertise in a Process Analyst/CI/Business Analyst Role
  • Excellent communication skills
  • Analytical thinker with a proven track record of documenting processes at all levels
  • Strong process modelling techniques
  • Six Sigma (green belt minimum)
  • Facilitation & presence - chair and direct workshop sessions, clear and articulate communicator


  • ITIL foundation
  • Prince 2 Practitioner or Scrum Master
  • BCS Business Analysis
  • Accustomed to working in / with an ITIL driven Managed Services business

In order to be considered for the opportunity, please email your most recent CV to and your application will be considered.

Project People is acting as an Employment Agency in relation to this vacancy.