Job Title: | Problem Manager (Telecoms) |
Contract Type: | Permanent |
Location: | Berkshire, England |
Industry: | |
Salary: | Excellent Salary + Benefits |
Start Date: | ASAP |
REF: | PP/LG/PROBMGR/Px_1526981357 |
Contact Name: | Laura Gallagher |
Contact Email: | laura.gallagher@projectpeople.com |
Job Published: | almost 6 years ago |
Job Description
Problem Manager (IT / Telecoms)
Permanent - Berkshire
The Role:
This is a permanent position, working for an exciting and agile communications company. They are currently seeking an ITIL V3 Certified Problem Manager with IT / Telco experience to join their team.
The Responsibilities:
The Problem Manager contributes to delivering the Operations outcomes of:
- Predicting and preventing negative impacts on the network
- Providing insight on supplier performance in problem management and challenging where appropriate.
- Identifying areas for continuous service improvement
The activities that deliver this are:
- Responsible for signing off workarounds to problems suggested by the supplier.
- Where required, responsible for resolving problems
- Responsible for reviewing major problems report provided by suppliers.
- Responsible for identifying risks to the network.
- Responsible for maintaining supplier and shareholder relationships in the areas they work on where appropriate.
Experience Required:
- Demonstrable experience in a Customer Centric Service Operations Problem Management role within an IT or Telecoms environment
- Good understanding of problem management functions
- Experience of stakeholder management
- Knowledgeable of mobile infrastructure
- Matrix management experience
- ITIL (or equivalent) Problem management education
If you have the right skills and experience for this role and you would like to be considered, please apply today with a copy of your most up to date CV.
Project People is acting as an Employment Agency in relation to this vacancy.
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