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Problem Manager (Telecoms)

Job Title: Problem Manager (Telecoms)
Contract Type: Permanent
Location: Berkshire, England
Industry:
Salary: Negotiable
Start Date: ASAP
REF: PP/LG/PROBMGR/Px_1524735149
Contact Name: Laura Gallagher
Contact Email: laura.gallagher@projectpeople.com
Job Published: 4 months ago

Job Description

Problem Manager (Telecoms)

Permanent - Berkshire

The Role:

This is a permanent position, working for an exciting and agile communications company. They are currently seeking an ITIL V3 Certified Problem Manager with IT / Telco experience to join their team.

The Responsibilities:

The Problem Manager contributes to delivering the Operations outcomes of:

  • Predicting and preventing negative impacts on the network
  • Providing insight on supplier performance in problem management and challenging where appropriate.
  • Identifying areas for continuous service improvement

The activities that deliver this are:

  • Responsible for signing off workarounds to problems suggested by the supplier.
  • Where required, responsible for resolving problems
  • Responsible for reviewing major problems report provided by suppliers.
  • Responsible for identifying risks to the network.
  • Responsible for maintaining supplier and shareholder relationships in the areas they work on where appropriate.

Experience Required:

  • Demonstrable experience in a Customer Centric Service Operations Problem Management role within an IT or Telecoms environment
  • Good understanding of problem management functions
  • Experience of stakeholder management
  • Knowledgeable of mobile infrastructure
  • Matrix management experience
  • ITIL (or equivalent) Problem management education

Project People is acting as an Employment Agency in relation to this vacancy.