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Problem Manager

Job Title: Problem Manager
Contract Type: Permanent
Location: Reading, Berkshire
Industry:
Salary: Negotiable
Start Date: ASAP
REF: Ja - 01 - PMA_1527782561
Contact Name: John Anakwenze
Contact Email: john.anakwenze@projectpeople.com
Job Published: about 2 months ago

Job Description

Great permanent opportunity open for a Problem Manager who is ITIL v3 certified and has experience of governance of 3rd parties to come on-board and work for a reputable telecommunications company based in Reading. This will be a permanent position with competitive rates on offer and as well excellent benefits

Key skills:

  • Experience of stakeholder management
  • Confident leadership style
  • Knowledgeable of mobile infrastructure
  • Stay calm under pressure
  • Good at prioritising
  • Demonstrable experience in a Customer Centric Service Operations Problem Management role
  • Good understanding of problem management functions
  • Matrix management experience

Responsibilities:

  • Predicting and preventing negative impacts on the ESN network
  • Providing insight on supplier performance in problem management and challenging where appropriate.
  • Identifying areas for continuous service improvement
  • Responsible for signing off workarounds to problems suggested by the supplier.
  • Where required, responsible for resolving problems
  • Responsible for reviewing major problems report provided by suppliers.
  • Responsible for identifying risks to the network.
  • Responsible for maintaining supplier and shareholder relationships in the areas they work on where appropriate.

Project People is acting as an Employment Agency in relation to this vacancy.