Problem Manager

Great permanent opportunity open for a Problem Manager who is ITIL v3 certified and has experience of governance of 3rd parties to come on-board and work for a reputable telecommunications company based in Reading. This will be a permanent position with competitive rates on offer and as well excellent benefits

Key skills:

• Experience of stakeholder management
• Confident leadership style
• Knowledgeable of mobile infrastructure
• Stay calm under pressure
• Good at prioritising
• Demonstrable experience in a Customer Centric Service Operations Problem Management role
• Good understanding of problem management functions
• Matrix management experience

Responsibilities:

• Predicting and preventing negative impacts on the ESN network
• Providing insight on supplier performance in problem management and challenging where appropriate.
• Identifying areas for continuous service improvement
• Responsible for signing off workarounds to problems suggested by the supplier.
• Where required, responsible for resolving problems
• Responsible for reviewing major problems report provided by suppliers.
• Responsible for identifying risks to the network.
• Responsible for maintaining supplier and shareholder relationships in the areas they work on where appropriate.

Project People is acting as an Employment Agency in relation to this vacancy.