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Problem Manager

Job Title: Problem Manager
Contract Type: Permanent
Location: Berkshire, England
Industry:
Salary: Negotiable
REF: PP/PM/P/GP_1524561145
Contact Name: Glenn Parsons
Contact Email: glenn.parsons@projectpeople.com
Job Published: 27 days ago

Job Description

We are looking for a great Problem Manager to join our client's expanding Head Office Team in Berkshire, with one the world's leading Mobile Telecoms Service Providers. You'll be part of a vibrant, agile team at the forefront of Mobile Telecoms and IT Technology.

New state-of-the-art offices and flexible working with collaborative digital systems are just a few of the perks we offer to our employees, on top of a competitive salary and exciting work.

A proven background in Problem Management and experience within IT or Telecoms with ITIL v3 accreditation are the key requirements for this role.

You will be confident and organised with experience driving third parties from a governance perspective, and continuously looking for opportunities to improve service to your customers through identifying potential CSI initiatives.

The Role:

The Problem Manager is responsible for:

  • Being escalation point for suppliers in order to investigate, assess and resolve problems with the network.
  • Coordinate investment sign off if required to resolve problems.
  • Liaising with Shareholder problem management teams to support network KPIs.
  • Governance of supplier lead Problem Management.

This is a great opportunity for someone who is looking to further their career within Problem Management, and relishes the challenge of working in a fast-paced, often pressurised Telecoms environment. If this sounds like you, we would be very keen to hear from you.

If you are interested in the Problem Manager role please send your CV to glenn.parsons@projectpeople.com

Project People is acting as an Employment Agency in relation to this vacancy.