Problem Analyst (Telecoms) - 6 Months, Reading, Start ASAP

Problem Analyst

Reading (6 Months)

The Company:

A leading Communications Company, who operate in a fast paced, customer centric and agile environment. They are currently seeking a Problem Analyst to join their Service Management Team on an interim basis.

Responsibilities:

• Predicting and preventing negative impacts on the shareholders networks.
• Providing insight on supplier performance in problem management and challenging where appropriate.
• Identifying areas for continuous service improvement.
• Responsible for signing off workarounds to problems suggested by the supplier.
• Where required, responsible for resolving problems.
• Responsible for reviewing major problems report provided by suppliers.
• Responsible for identifying risks to the network.
• Responsible for maintaining supplier and shareholder relationships in the areas they work on where appropriate.

Experience Required:

• Demonstrable experience in an Incident or Problem Management role
• Good understanding of problem management functions
• Good communication skills
• Knowledgeable of mobile infrastructure
• Stay calm under pressure
• Good at prioritising
• Matrix management experience

If you have previous Incident or Problem Management experience and you would like to be considered for this exciting opportunity, then please apply today with a copy of your most up to date CV.

Project People is acting as an Employment Business in relation to this vacancy.