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Problem Analyst (Telecoms)

Job Title: Problem Analyst (Telecoms)
Contract Type: Contract
Location: Reading, Berkshire
Salary: Daily Rate
Start Date: ASAP
Duration: 6 months
REF: LS/ProbAn/C_1532594701
Contact Name: Leanne Summers
Contact Email:
Job Published: 11 months ago

Job Description

Problem Analyst (Telecoms) - Contract - Reading, Berkshire.

A leading mobile telecoms company is searching for a Problem Manager to join their team in Reading, Berkshire on a contract basis.


You will act as the escalation point to investigate, asses and resolve problems. You will coordinate investment sign-off if required to resolve problems. You will liaise with Shareholder problem management teams to support network KPIs. You will be responsible for governance of the supplier lead Problem Management.

  • Predicting and preventing negative impacts on the shareholders networks.
  • Providing insight on supplier performance in problem management and challenging where appropriate.
  • Identifying areas for continuous service improvement.
  • Signing off workarounds to problem suggested by the supplier.
  • Where required, responsible for resolving problems.
  • Responsible for identifying risks to the network.
  • Responsible for the maintaining supplier and shareholder relationships in the areas they work on where appropriate.

Skills and Experience Required:

  • Good understanding of problem management functions.
  • Ensuring the deliverables and outcomes are met with the shareholder expectations.
  • ITIL Qualification.
  • Good communication skills.
  • Ability to work well under pressure.
  • Ideally previous telecoms experience.

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