Problem Analyst (Telecoms)

Problem Analyst (Telecoms) - Contract - Reading, Berkshire.

A leading mobile telecoms company is searching for a Problem Manager to join their team in Reading, Berkshire on a contract basis.

Role:

You will act as the escalation point to investigate, asses and resolve problems. You will coordinate investment sign-off if required to resolve problems. You will liaise with Shareholder problem management teams to support network KPIs. You will be responsible for governance of the supplier lead Problem Management.

• Predicting and preventing negative impacts on the shareholders networks.
• Providing insight on supplier performance in problem management and challenging where appropriate.
• Identifying areas for continuous service improvement.
• Signing off workarounds to problem suggested by the supplier.
• Where required, responsible for resolving problems.
• Responsible for identifying risks to the network.
• Responsible for the maintaining supplier and shareholder relationships in the areas they work on where appropriate.

Skills and Experience Required:

• Good understanding of problem management functions.
• Ensuring the deliverables and outcomes are met with the shareholder expectations.
• ITIL Qualification.
• Good communication skills.
• Ability to work well under pressure.
• Ideally previous telecoms experience.

Project People is acting as an Employment Business in relation to this vacancy.