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Problem Analyst

Job Title: Problem Analyst
Contract Type: Contract
Location: Reading, Berkshire
Industry:
Salary: Negotiable
REF: PP/PA/C/GP_1531995657
Contact Name: Glenn Parsons
Contact Email: glenn.parsons@projectpeople.com
Job Published: 28 days ago

Job Description

We are looking for a great Problem Analyst to join our client's expanding Head Office Team, with one the world's leading Mobile Telecoms Service Providers in their new state-of-the-art 5-star Offices, flexible working with collaborative IT are just a few of the perks we offer to our employees, on top of a competitive salary and exciting work… what more could you want?

As a Problem Analyst within a larger Operations team you will be involved in:

  • Assessing and resolving problems
  • Liaising with shareholders in order to support KPIs
  • Analysis of incidents and trends and their impacts to service
  • Providing insights on performance and identifying ares for service improvement
  • Identifying risks & driving investigations
  • Maintaining relationships

In order to succeed you will already have a background within Customer focused Service Operations Problem Management, ability to communicate with various levels of stakeholders and prioritise immaculately.

So if you relish the prospect of owning your career development in a flexible, fast-paced, and challenging environment please send your CV to glenn.parsons@projectpeople.com

Project People is acting as an Employment Business in relation to this vacancy.