| Job Title: | Problem Analyst |
| Contract Type: | Contract |
| Location: | Berkshire, England |
| Industry: | |
| Salary: | Negotiable |
| Start Date: | ASAP |
| Duration: | 6 months + |
| REF: | PAMC002_1530531853 |
| Contact Name: | Magdalena Chwedczuk |
| Contact Email: | Magdalena.Chwedczuk@projectpeople.com |
| Job Published: | almost 6 years ago |
Job Description
Problem Analyst - Berkshire - 6 months +
Project People are currently looking for a Problem Analyst to join a well-known high profile telecommunications client based in Berkshire. The role will act as an escalation point for suppliers to investigate, assess and resolve any network issues.
Key responsibilities:
- Looking at incidents that occur, establishing the trends and causes, as well as preventing future occurrence
- Looking at trends and governance and what's the impact on the customer
- Predicting and preventing negative impacts
- Providing expertise on supplier performance in problem management and advising accordingly
- Identifying and putting ideas forward for continuous service improvement
- Being responsible for reviewing major problems provided by suppliers, identifying risks to the network as well as maintaining suppliers and shareholders relationships
Key requirements/ experience of:
- Ensuring the deliverable and outcomes are met with the shareholder expectations
- Good understanding of problem management functions
- ITIL Qualifications a bonus
Problem Analyst - Berkshire - 6 months +
Project People is acting as an Employment Business in relation to this vacancy.
