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Problem Analyst

Job Title: Problem Analyst
Contract Type: Contract
Location: Berkshire, England
Industry:
Salary: Negotiable
Start Date: ASAP
Duration: 6 months +
REF: PAMC002_1530531853
Contact Name: Magdalena Chwedczuk
Contact Email: Magdalena.Chwedczuk@projectpeople.com
Job Published: 6 months ago

Job Description

Problem Analyst - Berkshire - 6 months +

Project People are currently looking for a Problem Analyst to join a well-known high profile telecommunications client based in Berkshire. The role will act as an escalation point for suppliers to investigate, assess and resolve any network issues.

Key responsibilities:

  • Looking at incidents that occur, establishing the trends and causes, as well as preventing future occurrence
  • Looking at trends and governance and what's the impact on the customer
  • Predicting and preventing negative impacts
  • Providing expertise on supplier performance in problem management and advising accordingly
  • Identifying and putting ideas forward for continuous service improvement
  • Being responsible for reviewing major problems provided by suppliers, identifying risks to the network as well as maintaining suppliers and shareholders relationships

Key requirements/ experience of:

  • Ensuring the deliverable and outcomes are met with the shareholder expectations
  • Good understanding of problem management functions
  • ITIL Qualifications a bonus

Problem Analyst - Berkshire - 6 months +

Project People is acting as an Employment Business in relation to this vacancy.