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Probelm Manager - IT, Telecoms, ITIL v3

Job Title: Probelm Manager - IT, Telecoms, ITIL v3
Contract Type: Permanent
Location: South East England, England
Industry:
Salary: Negotiable
Start Date: A.S.A.P
Duration: Permanent
REF: AC/164233_1518524294
Contact Name: Amanda Cager
Contact Email: amanda.cager@projectpeople.com
Job Published: 7 months ago

Job Description

Experienced Problem Manager required with a strong background in IT or Telecoms along with experience of working with 3rd parties/suppliers from a governance perspective and ensuring process is followed.

ITIL v3 certified is also required.

Responsibilities:

The Problem Manager contributes to delivering the Operations outcomes of:

  • Predicting and preventing negative impacts
  • Providing insight on supplier performance in problem management and challenging where appropriate
  • Identifying areas for continuous service improvement

The activities that deliver this are:

  • Responsible for signing off workarounds to problems suggested by the supplier.
  • Where required, responsible for resolving problems
  • Responsible for reviewing major problems report provided by suppliers.
  • Responsible for identifying risks to the network.
  • Responsible for maintaining supplier and shareholder relationships in the areas they work on where appropriate.

This is a high profile company in a great location and offering a competitive salary plus benefits.

If this position is of interest please contact Amanda Cager - Amanda.cager@projectpeople.com - 01189 285550.

Project People is acting as an Employment Agency in relation to this vacancy.