Probelm Manager - IT, Telecoms, ITIL v3

Experienced Problem Manager required with a strong background in IT or Telecoms along with experience of working with 3rd parties/suppliers from a governance perspective and ensuring process is followed.

ITIL v3 certified is also required.

Responsibilities:

The Problem Manager contributes to delivering the Operations outcomes of:

• Predicting and preventing negative impacts
• Providing insight on supplier performance in problem management and challenging where appropriate
• Identifying areas for continuous service improvement

The activities that deliver this are:

• Responsible for signing off workarounds to problems suggested by the supplier.
• Where required, responsible for resolving problems
• Responsible for reviewing major problems report provided by suppliers.
• Responsible for identifying risks to the network.
• Responsible for maintaining supplier and shareholder relationships in the areas they work on where appropriate.

This is a high profile company in a great location and offering a competitive salary plus benefits.

If this position is of interest please contact Amanda Cager - Amanda.cager@projectpeople.com - 01189 285550.

Project People is acting as an Employment Agency in relation to this vacancy.