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Premium Support Engineers

Job Title: Premium Support Engineers
Contract Type: Contract
Location: Leeds, West Yorkshire
Industry:
Salary: Negotiable
Start Date: asap
Duration: 6
REF: Ja - TSS - 01_1499851007
Contact Name: John Anakwenze
Contact Email: john.anakwenze@projectpeople.com
Job Published: 10 days ago

Job Description

Fantastic opportunities open for 1st and 2nd line Premium Support Engineers with financial background and experience with Windows 7, Microsoft Office 2013, Blackberry's e.t.c to work for a multinational information technology equipment and services company based in Leeds. This will be an initial 6 month contract position with competitive rates on offer.

Key experience:

Windows 7 & MacOS

Microsoft Office 2013 (including Outlook)

Lotus Notes

Citrix

Blackberry's

Cisco AnyConnect (VPN)

iOS & Android Support

GOOD Technologies (BYOD)

Responsibilities:

  • Provide 1st and 2nd line Desktop IT support to the client's Premium Supported users
  • Incident resolution via service desk tools or direct desk side engagement with the customer.
  • Customer coaching.
  • Involvement in project implementation and moves and changes.
  • Support of Remote Working.
  • Maintain effective working relationships with other support teams, other Head Office areas and external service providers.
  • Identify potential technology improvements where possible and improvements in how technology can be used to support the business.
  • Participate in testing new applications and hardware as required.
  • Communicate effectively with key business users regarding day-to-day support.

Key experience:

  • Windows 7 & MacOS
  • Microsoft Office 2013 (including Outlook)
  • Lotus Notes
  • Citrix
  • Blackberry's
  • Cisco AnyConnect (VPN)
  • iOS & Android Support
  • GOOD Technologies (BYOD)

Project People is acting as an Employment Business in relation to this vacancy.