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Premium Support Engineers

Job Title: Premium Support Engineers
Contract Type: Contract
Location: Sheffield, South Yorkshire
Industry:
Salary: Negotiable
Start Date: ASAP
Duration: 6
REF: JA - se - 01_1498570938
Contact Name: John Anakwenze
Contact Email: john.anakwenze@projectpeople.com
Job Published: almost 7 years ago

Job Description

Premium Support Engineer. Sheffield

Providing IT support services to premium level users via floor walking and service desk. Strong customer service & communication skills required with experience working within high Street banking, along with more in-depth technical ability to perform 2ND line type technical support.

Provide 1st and 2nd line Desktop IT support to Premium Supported users

* Incident resolution via service desk tools or direct desk side engagement with the customer.

* Customer coaching.

* Involvement in project implementation and moves and changes.

* Support of Remote Working.

* Maintain effective working relationships with other support teams, other Head Office areas and external service providers.

* Identify potential technology improvements where possible and improvements in how technology can be used to support the business. * Participate in testing new applications and hardware as required.

* Communicate effectively with key business users regarding day-to-day support.

Special requirements: Overall understanding of desktop services and the supporting infrastructure to be able to prioritise faults, estimate fix times.

Ability to work under pressure and deliver within limited timescales.

Technical support proficiency for the following applications:

  • Windows 7 & MacOS * Microsoft Office 2013 (including Outlook) * Lotus Notes * Citrix * Blackberry's * Cisco AnyConnect (VPN) * iOS & Android Support * GOOD Technologies (BYOD)

Project People is acting as an Employment Business in relation to this vacancy.