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Payments Administrator

Job Title: Payments Administrator
Contract Type: Contract
Location: Glasgow, Scotland
Industry:
Salary: competitive hourly rate
Start Date: ASAP
Duration: 4 weeks +
REF: KK_PAYMENTS_1504006614
Contact Name: Kerry Knight
Contact Email: kerry.knight@projectpeople.com
Job Published: about 2 months ago

Job Description

Customer Payments Administrator

Glasgow

Competitive hourly rate

4 weeks +

This leading telecommunications company are seeking a Payments Administrator to join their team in Glasgow.

You will be part of a team responsible for allocating customer payments, processing refunds and answering payment queries whilst making the payment journey an enjoyable experience for their customers!

  • Undertake all Payment processing tasks delivering against all team KPIS and SLAs
  • Deliver excellent Customer Experience by owning resolution of queries/disputes and proactively sharing best practice with colleagues
  • Identify improvements to Payment Team processes and support delivery of process improvements
  • Ensure that all work instructions, processes and procedures are updated as required and changes communicated to Team Members
  • Liaise with external vendors including Banks as required

The ideal candidate must have:

  • Excellent levels of accuracy and attention to detail
  • Administrative experience gained in a high volume Finance environment
  • Advanced PC Skills
  • Good communication skills
  • Good understanding of Customer impacts
  • Payments experience

If this role is for you then please apply or send your CV direct to kerry.knight@projectpeople.com

Project People is acting as an Employment Business in relation to this vacancy.