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Operations Architect

Job Title: Operations Architect
Contract Type: Contract
Location: Berkshire
Industry:
Salary: Negotiable
REF: PP/OA/C/GP_1494320341
Contact Name: Glenn Parsons
Contact Email: glenn.parsons@projectpeople.com
Job Published: 2 months ago

Job Description

We are working alongside a Market Leader within Telecoms as they seek to recruit an Operations Architect.

The Operations Architect will be a crucial element of a team which is responsible for ensuring all tech deliverables are customer focused along with driving operational efficiency.

As tech strategy is developed - the operations function needs to follow suit to ensure all current and future deliveries will be a success. The Operations Architect will be engaged up front at the solution definition phase.

The role of Operations Architect will be involved in:

  • Ensuring new technologies can be delivered without impacting customers
  • Ensure Operational framework for Service Design is implemented
  • Ensure that Operational requirements of services are fully understood
  • Developing Operations Service Design framework
  • Embedding best practice with Service Design
  • Defining end to end service flows through OSS which ensures customer experience of service is understood

In the position of Operations Architect you will demonstrate and enhance your skills within:

  • Understanding of Operational processes
  • Utilising OSS to achieve end to end service design
  • Experience of Service Design - ideally within IT and Networks
  • Familiar with IT Service Management (ITSM)
  • Understanding of OSS utilisation

To apply for the role of Operations Architect please send your CV to glenn.parsons@projectpeople.com

Project People is acting as an Employment Business in relation to this vacancy.