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Onsite Operation Specialist

Job Title: Onsite Operation Specialist
Contract Type: Contract
Location: Ashford, Kent
Industry:
Salary: competitive market rate
Start Date: ASAP
REF: LZ-HW-2018-08-31_1539356915
Contact Name: Lin Zhang
Contact Email: lin.zhang@projectpeople.com
Job Published: 2 months ago

Job Description

Onsite Operation Specialist

Our client is a leading global information and communications technology (ICT) solutions provider. Through their dedication to customer-centric innovation and strong partnerships, they have established end-to-end advantages in telecom networks, devices and cloud computing. Their products and solutions have been deployed in over 140 countries, serving more than one third of the world's population.

Responsbility:

  • Responsible for local authorised service centres management, regular meeting support, KPI reviews, to ensure the required service is delivered by authorised service centres in line with authorised service agreement and customer contracts.
  • Service partner management and customer relationship management (CRM).
  • Responsible for the local spare parts delivery and management, including spare parts plan, inventory management, etc.
  • Cost analysis and process control for local customer/authorised service centres
  • Work In Progress monitoring and management to ensure appointed service centre is operating as contracted to meet customer satisfaction.
  • Customer relationship management (relevant customer and authorised service centres interface)

Competency

  • Outstanding relationship management skills with customers and other Huawei departments.
  • Outstanding operational management ability.
  • Sound project management skills.
  • Sound presentation skills.
  • Sound 3rd party / partner management skills.
  • Cooperative working attitude - team spirit/interpersonal skills.
  • Flexible around working hours.
  • Positive attitude and work ethic.

Professional Knowledge & Experience

  • More than 2 years' experience in Technical support area, services area, manufacturing planning or accounting area for consumer mobile device or IT products.
  • Comprehensive understanding of after sales support, spare parts supply process (including spare parts sales), inventory management (by using spare parts management system) etc.
  • Good experience in service project management, cost analysis, training

Education:

  • Bachelor Degree or equivalent in engineering, IT, Telecommunications, Manufacturing or Accounting

Computer/Language Skills

  • Excellent oral and written communication, interpersonal skills and fluent in English.
  • Proficient in the use of Microsoft Office Suite including Excel spread sheet and preparation of power point slides

If you are interested in applying, please call Lin, 0118 928 5550 or send your latest CV to lin.zhang@projectpeople.com

Project People is acting as an Employment Business in relation to this vacancy.