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NPS and CEM Expert - Berkshire - Perm

Job Title: NPS and CEM Expert - Berkshire - Perm
Contract Type: Permanent
Location: Berkshire, England
Salary: Negotiable
Start Date: ASAP
REF: eg/NPS-CEM Exp-Perm_1507550050
Contact Name: Eva Graf
Contact Email:
Job Published: 12 months ago

Job Description

NPS (Net Promoter Score) and CEM (Customer Experience Management) Expert - Berkshire - Perm

We are looking for an expert in NPS and CEM with Radio network optimisation experience to join our clients team in Berkshire.

Key responsibilities:

  • Be responsible for technical solutions for NPS/CEM related projects.
  • Deliver radio network related features/parameter strategy proposals.
  • Lead troubleshooting activities for performance related network issues.
  • Perform network audit from customer perspective and provide improvement solutions.
  • Communicate with customer for network optimisation/CEM proposals.
  • Lead technical team for NPI/SQI/CEM projects delivery.
  • Be in charge of communication with customer and related teams.
  • Technical communication and clarification with customers.
  • Help in establishing technical processes.

Knowledge and Qualifications:

  • Radio network optimisation experience in GSM/UMTS/LTE technologies.
  • Experience with CEM solution and delivery project.
  • Familiar with optimisation and OSS tool.
  • Experience with radio network optimisation related tool chains of UK operators.
  • Familiar with Actix/Mapinfo/Office/Database tools.
  • Successful team cooperation experience in similar project.
  • Electrical Engineering (Telecommunication) Degree or similar.
  • Expertise in 3GPP protocols and generic algorithms.
  • Team spirit and good intercultural/interpersonal communication skills.

If this role sounds interesting to you, please apply today or send your CV directly to

NPS (Net Promoter Score) and CEM (Customer Experience Management) Expert - Berkshire - Perm

Project People is acting as an Employment Agency in relation to this vacancy.