Job Title: | Network Support Engineer, 2nd Tier - Cisco - Solihull, Contract |
Contract Type: | Contract |
Location: | Solihull, West Midlands |
Industry: | |
Salary: | Negotiable |
Start Date: | ASAP |
REF: | CB - 2LineNetSupport_1524146900 |
Contact Name: | Charles Bryan |
Contact Email: | charles.bryan@projectpeople.com |
Job Published: | almost 6 years ago |
Job Description
Network Support Engineer, 2nd Tier - Cisco - Solihull, Contract
Role Purpose
- To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests.
- Provision of 1st line support for incidents with 2nd line capabilities. Escalation for technical issues will be into 3rd line.
- This will be focused on the Meraki Product set for Routers/Switches/Access Points.
- This will be a shift position working a 4 on - 4 off rota on a 12 hour shift transitioning at 07:00 and 19:00.
Key Accountabilities
- Supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs).
- Develop an understanding of customer's environment and service delivery requirements to enable the delivery of a first class service.
- Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.
- Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.
Key Skills Required
- Previous Network engineer experience required
- Good understanding of Cisco networking - any Meraki product set is desirable
- Happy to work shift pattern - 4 on 4 off, 12 hour shifts
- Good communication skills
Project People is acting as an Employment Business in relation to this vacancy.
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