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Microsoft Analyst / 3rd Line Support Engineer - Office 365

Job Title: Microsoft Analyst / 3rd Line Support Engineer - Office 365
Contract Type: Permanent
Location: Marlow, Buckinghamshire
Industry:
Salary: Salary and benefits
Start Date: ASAP
REF: LS/O365Analyst_1518783263
Contact Name: Leanne Summers
Contact Email: leanne.summers@projectpeople.com
Job Published: 10 months ago

Job Description

Microsoft Analyst / 3rd Line Support Engineer - Office 365 - Permanent - Marlow, Buckinghamshire.

A leading IT Infrastructure provider is searching for a Microsoft Analyst / 3rd Line Support Engineer with strong Office 365 skills to join their team in Marlow, Buckinghamshire on a permanent basis.

The Microsoft Analyst / 3rd Line Support Engineer will join the Managed Services Team and you will be working for one of the top 5 workplaces in the UK and top 10 workplaces in Europe (Great Place to Work Awards - Best Work Place 2013).

The Microsoft Analyst / 3rd Line Support Engineer will provide second/third-line technical support for managed service customers and Exchange/Migration/Upgrade & transitional services. The ideal candidate will have strong Microsoft Exchange skills; they will be able to implement configuration changes and provide incident support to the majority of the following managed platforms:

  • Office 365
  • Windows Server 2008 / 2012
  • Exchange 2007 / 2010 / 2013
  • Lync 2010 / 2013
  • Office Communication Server 2007
  • ISA 2006 / TMG
  • Active Directory Administration

The candidate will be able to take part in a flexible 'on-call' rota and potential shift work.

Other responsibilities will include:

To ensure that all projects are approached and handled in a consistent, logical way in line with ISO 9000 and forthcoming 27001 certifications.

To participate the on-call telephone support service for customers.

To ensure that your personal skills set is maintained as "state of the art", either through self-based training or the attendance of formal course training as approved by senior management. To pro-actively seek information on new products and technologies.

To ensure that any required documentation is available on time and in line with the appropriate company standards.

Experience Required:

  • Worked in a NOC/Service Desk arena
  • MCSE, MCITP, MCTS
  • General Microsoft Skills
  • A minimum of three years' experience in the IT Support industry
  • Must be able to work within the team. Communication and hand over is vitally important.
  • Must have excellent vocal and written customer communication skills, for telephone and email based support purposes.
  • VMware/Hyper V experience would be a valuable additional skill.

Project People is acting as an Employment Agency in relation to this vacancy.