Marketing Project Manager - Customer Experience

Marketing Project Manager - Customer Experience

London (Long Term Contract)

The Company:

A leading Telecoms Vendor, who operate in more than 170 countries across the world. They are currently seeking an experienced Marketing Project Manager (Customer Experience) to join their multi-cultural and state of the art offices in SE London. The ideal candidate will come from a Telecoms / Consumer Electronics Marketing background (however other B2C companies will be considered)

Responsibilities:

Strategy Planning:

• Leads the development, execution and delivery of customer experience strategy
• Sets-up a pan-European customer experience infrastructure & monitors the customer experience performance across key metrics in 10 European markets
• Acts a customer experience champion, coordinates the various markets initiatives (Align the organization objectives, deliverables, timelines, key milestones)
• Owner of the project management framework (regular reviews, alerts, risks, corrective actions, reporting, dashboards, management of the project team)

Project Operations:

• Ensures the creation of a customer experience framework for WEU region
• Develops KPI's, standardized operational reports & dashboards to provide visibility into the customer experience initiatives
• Manages third party marketing technology, data augmentation & lead acquisition vendors, contractors, and external resources.

Experience Required:

• Demonstrated experience with working in consumer centric brands/Marketing-led organization (lifestyle, consumer electronics)
• Builder & self starter, Strong problem-solving skill and solution-oriented
• Good matrix management skills with positive outlook and able to energize team to perform the best
• Ability to manage projects on time and on budget.
• Can lead, motivate and manage agencies to perform the best whilst obtaining work transparency and efficient
• Able to manage multiple stakeholders and dependencies with excellent communication and influencing skills

If you would like to be considered for this exciting opportunity, please send a copy of your CV to Laura.Gallagher@projectpeople.com

Project People is acting as an Employment Business in relation to this vacancy.