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Marketing Consultant (B2C, Planning, Customer Experience)

Job Title: Marketing Consultant (B2C, Planning, Customer Experience)
Contract Type: Contract
Location: London, England
Salary: Attractive Day Rate
Start Date: ASAP
REF: PP/LG/MC/NG_1537803853
Contact Name: Laura Gallagher
Contact Email:
Job Published: 9 months ago

Job Description

Marketing Consultant (B2C, Planning, Customer Experience)

London (Long Term Contract)

The Company:

A leading Telecoms Vendor, who operate in more than 170 countries across the world. They are currently seeking an experienced Marketing Consultant (B2C, Planning, Customer Experience) to join their multi-cultural and state of the art offices in SE London. The ideal candidate will come from a customer experience focused company, within the Fashion / Retail / eCommerce industries.


Strategy Planning:

  • Leads the development, execution and delivery of customer experience strategy
  • Sets-up a pan-European customer experience infrastructure & monitors the customer experience performance across key metrics in 10 European markets
  • Owner of the project management framework (regular reviews, alerts, risks, corrective actions, reporting, dashboards, management of the project team)

Project Operations:

  • Ensures the creation of a customer experience framework for WEU region
  • Develops KPI's, standardized operational reports & dashboards to provide visibility into the customer experience initiatives
  • Manages third party marketing technology, data augmentation & lead acquisition vendors, contractors, and external resources.

Experience Required:

  • Demonstrated experience with working in consumer centric brands/Marketing-led organization (lifestyle, consumer electronics / retail / fashion etc.)
  • Builder & self starter, Strong problem-solving skill and solution-oriented
  • Good matrix management skills with positive outlook and able to energize team to perform the best
  • Ability to manage projects on time and on budget.
  • Can lead, motivate and manage agencies to perform the best whilst obtaining work transparency and efficient

If you would like to be considered for this exciting opportunity, please send a copy of your CV to

Project People is acting as an Employment Business in relation to this vacancy.