Mandarin Speaking IT Support Engineer

Responsibilities:

• Responsible for local authorised service centres management, regular meeting support, KPI reviews, to ensure the required service is delivered by authorised service centres in line with authorised service agreement and customer contracts
• Service partner management and customer relationship management (CRM)
• In-life product management including Service New Product Introduction projects, after sales support
• Particularly for technical support and necessary system training and preparation(s)
• Technical issue investigation, analysis and resolution tracking
• Customer relationship management (relevant customer and authorised service centres interface)

Job qualification:

• Outstanding relationship management skills with customers and other departments
• Sound project management skills
• Sound presentation skills
• Sound 3rd party / partner management skills
• Cooperative working attitude - team spirit/interpersonal skills
• Flexible around working hours
• Positive attitude and work ethic

Professional Knowledge & Experience:

• More than 2 years' experience in technical support area or services area for consumer mobile device or IT products
• Understanding of after sales support
• Experience in handling technical support
• Good experience in service project management, cost analysis, customer training

Education:

• Bachelor Degree or equivalent in engineering, IT or Telecommunications

Computer/language Skills:

• Excellent oral and written communication, interpersonal skills and fluent in English
• Proficient in the use of Microsoft Office Suite including Excel spread sheet and preparation of power point slides

Project People is acting as an Employment Business in relation to this vacancy.