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Major Incident Manager/Problem Manager/Escalation Manager

Job Title: Major Incident Manager/Problem Manager/Escalation Manager
Contract Type: Contract
Location: London
Salary: Negotiable
Start Date: ASAP
Duration: 3 Months
REF: FJS_PP-C-CB-L-EM_1494328400
Contact Name: Cassandre Butcher
Contact Email:
Job Published: 12 months ago

Job Description

Escalation Manager (Major Incident/Problem Manager) is urgently required by our Global IT Services Company for an initial 3 months rolling contract, to be based in London, England.

Responsibilities & Skills:

  • Customer Liaison to IT
  • Management of escalations in partnership with Service Control and associated sites
  • VIP Management
  • Management of Executive Administrators
  • Management of Major Incidents
  • Excellent customer management skills

The Company

A leading global IT services organisation with 10,000 employees and annual revenue of nearly £2 billion in the UK alone. Projects delivered for private, Government, International and Defence customers are some of the largest and most technically innovative solutions found in the world. Their business is rapidly expanding to meet current and future commitments due to numerous exciting programmes currently being developed. These solutions will use the latest technology to resolve some of the most complex requirements for a challenging group of customers.


Project People and our clients are fully committed to developing an inclusive workforce. Applications are always fully considered, irrespective of race, gender, faith, sexual orientation, ethnic origin or part-time status.

Project People is acting as an Employment Business in relation to this vacancy.