Working for a major telecoms company, Major Incident Management plays a critical role within the wider their Service Management function providing on-site Major Incident Management resource 24x7, 365 days of the year, working alongside the Incident Management, Service Desk and off-shore Front Office ICT and Network operations functions.
The Major Incident Management Team works on a shift pattern that offers flexibility to the business, while providing team members with valuable access to on-site management, project and technical teams. This allows the team to grow in experience and gain exposure to other areas of the business. An overall flexibility to shift work is a necessity in this role. Further details of the shift pattern are available upon request.
The team of 6 Major Incident Managers report into the Incident Management Team Manager, and have line management responsibilities for the 6 Shift based Incident Managers. Major Incident Managers are responsible for the management of all Critical Priority incidents against agreed SLAs, whilst fully supporting the Incident Management and Service Desk teams where necessary.
Responsibilities and skills required by this role:
Must Have Requirements:
Nice to Have:
Project People is acting as an Employment Business in relation to this vacancy.