Lead Incident Manager

We are working with a market-leading telco brand to recruit a Lead Incident Manager who will have responsibility for the management of a team of IMs who have responsibility for the governance of IM process.

You'll be ensuring that processes work effectively in order to minimise impacts to services.

The role of Lead Incident Manager will also involve ensuring any impacts on services for customers and employees is minimised through quality service restoration along with routing any major incidents between relevant partners, then coordinating resolutions with minimal disruption.

The role of Lead Incident Manager is a great opportunity to showcase your skills / knowledge within:

• Best practice frameworks such as COBIT / eTOM
• Escalation management
• Crisis management
• Leading an Incident Management team

To apply for the role of Lead Incident Manager please send your CV to glenn.parsons@projectpeople.com

Project People is acting as an Employment Business in relation to this vacancy.