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Junior IT Support Analyst

Job Title: Junior IT Support Analyst
Contract Type: Contract
Location: Witney, Oxfordshire
Industry:
Salary: Negotiable
Start Date: ASAP
REF: PP/C/RH/ITSA_1538643888
Contact Name: Rachel Hart
Contact Email: Rachel.Hart@projectpeople.com
Job Published: 12 days ago

Job Description

Junior IT Support Analyst

Contract

Witney, Oxfordshire

Immediate Start

A specialist travel company is currently searching for a Junior IT Support Analyst to join their team in Witney, Oxfordshire on a permanent basis.

Role:

Provide effective and efficient 1st line support to internal customers, and to support the IT Support Team Leader.

Responsibilities:

  • 1st line support to internal customers covering a range of technologies used by the company
  • PC level hardware and software support
  • PC builds, asset management, imaging, software installation
  • New user/promotions/changers/leavers account processing
  • Ensuring printers are working, running maintenance where necessary, and keeping the third party printer support informed of any issues
  • Follows company processes and actively contributes to the knowledge base resources for both IT use and for internal customers
  • Participating in the on call rota as required
  • Escalating any issues promptly and efficiently as required

Unusual circumstances:

  • This role may require some after-hours work
  • Must be prepared to work in different offices, including overseas, as and when needed
  • Heavy lifting may be required

Knowledge and Experience Required:

  • Experience in a support role would be beneficial
  • Experience with 1st line support
  • Microsoft Operating Systems
  • Microsoft Office
  • Active Directory
  • Microsoft Exchange
  • Microsoft SharePoint
  • Mimecast
  • Backup Solutions
  • Sophos Cloud Antivirus
  • Xerox Print Solutions
  • Citrix

If you would like to apply for the role, please send your CV to Rachel.Hart@projectpeople.com

Suitable candidates will be contacted prior to shortlisting.

Project People is acting as an Employment Business in relation to this vacancy.