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Junior IT Support Analyst

Job Title: Junior IT Support Analyst
Contract Type: Contract
Location: Witney, Oxfordshire
Salary: Negotiable
REF: PP/C/RH/ITSA_1538125067
Contact Name: Rachel Hart
Contact Email:
Job Published: 9 months ago

Job Description

Junior IT Support Analyst


Witney, Oxfordshire.

A specialist travel company is currently searching for a Junior IT Support Analyst to join their team in Witney, Oxfordshire on a permanent basis.


Provide effective and efficient 1st line support to internal customers, and to support the IT Support Team Leader.


  • 1st line support to internal customers covering a range of technologies used by the company
  • PC level hardware and software support
  • PC builds, asset management, imaging, software installation
  • New user/promotions/changers/leavers account processing
  • Ensuring printers are working, running maintenance where necessary, and keeping the third party printer support informed of any issues
  • Follows company processes and actively contributes to the knowledge base resources for both IT use and for internal customers
  • Participating in the on call rota as required
  • Escalating any issues promptly and efficiently as required

Unusual circumstances:

  • This role may require some after-hours work
  • Must be prepared to work in different offices, including overseas, as and when needed
  • Heavy lifting may be required

Knowledge and Experience Required:

  • Experience in a support role would be beneficial
  • Experience with 1st line support
  • Microsoft Operating Systems
  • Microsoft Office
  • Active Directory
  • Microsoft Exchange
  • Microsoft SharePoint
  • Mimecast
  • Backup Solutions
  • Sophos Cloud Antivirus
  • Xerox Print Solutions
  • Citrix

If you would like to apply for the role, please send your CV to

Suitable candidates will be contacted prior to shortlisting.

Project People is acting as an Employment Business in relation to this vacancy.