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Junior IT Support Analyst

Job Title: Junior IT Support Analyst
Contract Type: Permanent
Location: Witney, Oxfordshire
Industry:
Salary: Salary plus Benefits
Start Date: ASAP
REF: LS/JuniorSuppWitn_1507715249
Contact Name: Leanne Summers
Contact Email: leanne.summers@projectpeople.com
Job Published: 7 days ago

Job Description

Junior IT Support Analyst - Permanent - Witney, Oxfordshire.

A specialist travel company is currently searching for a Junior IT Support Analyst to join their team in Witney, Oxfordshire on a permanent basis.

Role:

Provide effective and efficient 1st line support to internal customers, and to support the IT Support Team Leader.

Responsibilities:

  • 1st line support to internal customers covering a range of technologies used by the company
  • PC level hardware and software support
  • PC builds, asset management, imaging, software installation
  • New user/promotions/changers/leavers account processing
  • Ensuring printers are working, running maintenance where necessary, and keeping the third party printer support informed of any issues
  • Follows company processes and actively contributes to the knowledge base resources for both IT use and for internal customers
  • Participating in the on call rota as required
  • Escalating any issues promptly and efficiently as required

Unusual circumstances:

  • This role may require some after-hours work
  • Must be prepared to work in different offices, including overseas, as and when needed
  • Heavy lifting may be required

Person Specification:

  • Qualified to degree level or equivalent in an IT related discipline e.g. BSc Computer Science
  • Experience in a support role would be beneficial

Competencies:

  • Experience with 1st line support
  • Microsoft Operating Systems
  • Microsoft Office
  • Active Directory

Project People is acting as an Employment Agency in relation to this vacancy.