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Jira Support Administrator

Job Title: Jira Support Administrator
Contract Type: Contract
Location: Berkshire, England
Industry:
Salary: Negotiable
REF: BS/3/JSA_1541004354
Contact Name: Bhavna Sharma
Contact Email: bhavna.sharma@projectpeople.com
Job Published: 17 days ago

Job Description

Jira Support Administrator

Contract

Berkshire

We require an experienced Jira administrator to support our growing Jira platform. This Jira Support will be the first point of contact for Jira requests and will manage the ticketing system, training ("how to") materials and carry out administration activities in Jira. The successful candidate will also support the Jira Expert as required; helping to write up technical documentation and process flows.

The Role:

  • Experience of Jira and Confluence administration
  • Experience with MS Word, Excel, PowerPoint
  • Strong communication and time management skills
  • Good collaborator, able to work in a team
  • Experience with the Jira Portfolio plugin
  • Experience with On Demand Jira

Skills & Experience:

  • User administration - setting up, removing, group administration
  • Licence administration - allocating/deallocating licences
  • Jira project and board setup for new teams
  • Monitoring of available licences - forecasting of licencing needs for planning purposes
  • Maintenance of a record of which users are in which circles
  • Administration of permissions - ensuring everyone has the right level of access that they need
  • Coordination of training requirements with teams throughout the business
  • Creation and maintenance of "how to" guides for remote learning / training
  • Monitoring and support of requests through the ticketing system - ensuring details and resolution timescales are communicated in a clear and timely manner
  • Planning and Jira support backlog management - establishing of priority based on time/business impact and escalation of issues requiring expert attention
  • Point of contact for all incoming requests relating to Jira

So if you relish the prospect of owning your career development in a flexible, fast-paced, and challenging environment please send your CV to Bhavna.sharma@projectpeople.com

Project People is acting as an Employment Business in relation to this vacancy.