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ITSM Principal Consultant - Bavaria - 6 month rolling contract

Job Title: ITSM Principal Consultant - Bavaria - 6 month rolling contract
Contract Type: Contract
Location: Bayern, Germany
Industry:
Salary: Negotiable
Start Date: ASAP
Duration: 6 month rolling
REF: eg/ITSMConsultant DE_1501693586
Contact Name: Eva Graf
Contact Email: eva.graf@projectpeople.com
Job Published: 14 days ago

Job Description

ITSM Principal Consultant - Bavaria - 6 month rolling contract

We are looking for an experienced Consultant with ITSM and ITIL know-how to join our clients team in Munich, Germany.

Tasks

  • LeadingITSM Tool Team with the main topics:
    • Ticketing (Triole for ServiceNow and AGIL/BMC Remedy incl. CMDB)
    • Reporting
    • Interfaces / Data Exchange between ticket systems
  • Project management of subproject ITSM Tooling
    (track budget and timeline, report to central Project Management)
  • Lead Designer in ITSM Tool Setup
  • Cooperation with ServiceManagement/Process stream
  • Plan & lead Design workshops with customer and internal
    (main responsible for Design concepts and documentation)
  • Plan, coordinate and track Tool implementations
  • Plan, coordinate and document UATs with customer and internal
  • Get approval for Go Live / complete subproject ITSM Tooling

Know-how / Experience

  • ITIL Processes
  • ITSM Tools (preferred Triole for ServiceNow and or AGIL / BMC know-how)
  • Experience with complex tool design & implementation projects
  • Project Management know-how
  • Language: fluent English, advanced German

If you would be interested in hearing more about this role, please apply today or send your CV directly to Eva.Graf@projectpeople.com

ITSM Principal Consultant - Bavaria - 6 month rolling contract

Project People is acting as an Employment Business in relation to this vacancy.