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ITIL Service Architect (Service Transition/Service Acceptance)

Job Title: ITIL Service Architect (Service Transition/Service Acceptance)
Contract Type: Contract
Location: England, England
Industry:
Salary: Negotiable
Start Date: ASAP
Duration: Rolling 3mnths
REF: FJS-C-ServiceArc1_AD_1562071172
Contact Name: Alice Davis
Contact Email: alice.davis@projectpeople.com
Job Published: 19 days ago

Job Description

ITIL Service Architect is urgently required by our Global IT Outsourcing Client for a 3-month rolling contract, to be based from home (with very adhoc travel to customer sites) . The Service Architect is be responsible for ensuring our clients customer and accounts teams receive a service management service and process which meets their contractual and operational requirements.

In addition to the established Service Desk Implementation team, the role of the Service Architect is expected to be able to deliver Service Design & supporting ITIL process based collateral in line with SDBM. Processes, artefacts and re-usable collateral are already in place in the Service Desk Deployment space, however there is an ambition to drive this across the wider ITIL Service Management space where such collateral does not already exist.

The team will also have a responsibility to support accounts in planning for service delivery of sustainable practices. The successful individual will report to a Service Architecture Manager within SDI.

The Service Architect is responsible for the design of our customers Service Offerings and the Service Design/Implementation for an individual customer. The role covers the following components:

* Service organisation design
* Service process design
* Service Descriptions
* Service Support Models

The Service Architect can be engaged during any part of the service lifecycle, but is usually focused on Transition.

* Bid
* Transition
* Service Delivery
* Service Decommissioning

Skills mandatory

ITILv2-3
Service Architecture
Service Transition

Skills useful
ITIL v3
ITIL Expert
SDBM
Service Architecture
Consultancy

This is an urgent role; please apply as soon as possible if you would like to be considered.

Project People is acting as an Employment Business in relation to this vacancy.