IT Support Engineer

For one of the European Institutions based in Brussels, we are currently looking for an IT Support Engineer to work on-site in Brussels.

Tasks:

Provide high-quality proximity support for end users, i.e. on-site interventions to deal with incidents and requests impossible to resolve remotely.

Workstation provisioning.

Loan and support of mobility equipment (e.g. mobile phones, smartphones, laptops, tablet, computers).

Peripherals management (install, connect and troubleshoot printers, scanners, multifunctional devices, etc).

Implement IMAC requests (Installation, Move, Add, Change), (including but not limited to PC installation/configuration and move).

Support to Logistic Services: provide stock management, tracking of equipment: track ("scan") the equipment and its (new) location, in order to upload the file to the database. Referring major hardware or software problems or defective products to vendors or technicians for service; small & Medium Scale Logistics actions (SMSL) (e.g. PC and peripherals moves in the context of new users' arrivals, user's office relocations, annual Mobility / Rotation exercise)

Support for audio/video-conferences (e.g. help for the establishment of connections, testing, basic troubleshooting, etc)

Escalate to competence group when required and follow established processes and procedures.

Propose and improve Knowledge Base articles.

Reinforce the First Line and the VIP Support teams, in case of exceptional workload.

Standard requirements:

Secondary school (12 years education): diploma/certificate of completion is required

Minimum 1 year experience as IT Support

Good Knowledge of WKS Administration (Windows 7)

Basic knowledge of Server OS (Windows 2003, 2008) and Active Directory.

Very Good Knowledge of Office applications (Office 2010).

Knowledge of Basic System Administrator tasks: account management, network setup and protocols, Backup/ restore procedures, Antivirus management, Patch and software distribution - Scanning and Printing understanding.

Fluent in both languages (EN/FR).

Project People is acting as an Employment Agency in relation to this vacancy.