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IT Support Analyst / First Line Support - On-going Contract

Job Title: IT Support Analyst / First Line Support - On-going Contract
Contract Type: Contract
Location: Reading, Berkshire
Salary: £18000 - £24000 per annum
Start Date: ASAP
REF: Contract/Pcgs_1542982121
Contact Name: Nancy Pottinger
Contact Email:
Job Published: 17 days ago

Job Description

Support Analyst / First Line Support - On-going Contract

trouble shooting - helpline - help desk - support team - product support - customer care - 1st line support - 1st line service

Location: Reading, Berkshire

Salary: 18-24K

Hours: Mon-Fri 08:00 - 16:30 / 09:30 -18:00. Sat: 09:00-11:00 (on-call one in every 3/4 Saturday's on an average basis)

The Company

A leading car company in Reading, are hiring for a Support Analyst to join their team on an on-going contract however this could lead to a permanent role.

The prestige and family history, along with the engineering behind their brand, makes them one of the premier automotive companies in which to develop a career and they offer the opportunity to join their Group IT Team, as a Support Analyst.

Due to the nature of the role applicants must hold a full driving licence and have your own transport.

The Role

You are required to have previous first line support experience for this role:

  • You will be a key team member responsible for taking support calls and resolving queries.
  • Day to day hardware, software and application support
  • You will provide excellent customer experience and high quality IT support.
  • You will have excellent verbal and written communication skills and the ability to interact professionally with a diverse group (executives, managers & subject matter experts) whilst providing an excellent customer experience.
  • You will have technical experience in end user devices, Windows 7, 10 Client Operating systems , User Provisioning e.g. Active Directory , Networking (TCP/IP, WAN, LAN, VPN WLAN), Mobile Device management, MS Exchange, Lotus Notes databases, SCCM knowledge and end user device hardware/software troubleshooting experience
  • You will also (ideally) be ITIL certified or have working knowledge of the best practice framework.

Working as part of the Group IT service support team on rota basis: Mon-Fri 08:00 - 16:30 / 09:30 -18:00. Sat: 09:00-11:00 (on-call). Managing support requests through Email, Helpdesk Portal, Helpline phone and direct walk in. Ensuring that assigned incidents, requests, phone calls or emails are logged within the helpdesk system in a clear, concise and professional manner, ensuring all the necessary details are accurately captured.

The list of Core Specific Responsibilities is not exhaustive. The job holder is expected to carry out other duties as reasonably assigned from time to time, in line with their ability.

If you can demonstrate the skills and experience we are looking for and are looking for a challenging and rewarding career with a premium brand, then please apply now!

Project People is acting as an Employment Business in relation to this vacancy.