IT Support 1st Line

IT Support Analyst/ 1st Line Support

Location: Reading, Berkshire

The Company

A leading car company in Reading, are hiring for a Junior IT Support Analyst to join their team on an on-going contract however this could lead to a permanent role.

The prestige and family history, along with the engineering behind their brand, makes them one of the premier automotive companies in which to develop a career and they offer the opportunity to join their Group IT Team, as a Support Analyst.

Due to the nature of the role applicants must hold a full driving licence and have your own transport.

The Role

• Working as part of the Group IT service support team, managing support requests through Email, Helpdesk Portal, Helpline phone and direct walk in. Ensuring that assigned incidents, requests, phone calls or emails are logged within the helpdesk system in a clear, concise and professional manner, ensuring all the necessary details are accurately captured.
• Day to day hardware, software and application support.
• You will provide excellent customer experience and high quality IT support.
• You will have excellent verbal and written communication skills and the ability to interact professionally with a diverse group (executives, managers & subject matter experts) whilst providing an excellent customer experience.
• You will have technical experience in end user devices, Windows 7, 10 Client Operating systems , User Provisioning e.g. Active Directory , Networking (TCP/IP, WAN, LAN, VPN WLAN), Mobile Device management, MS Exchange, Lotus Notes databases, SCCM knowledge and end user device hardware/software troubleshooting experience
• You will also (ideally) be ITIL certified or have working knowledge of the best practice framework.

Project People is acting as an Employment Business in relation to this vacancy.